-SERVPRO of San Luis Obispo, serving the Central Coast community since 1990, is reminding the community that it can help process insurance claims for fire, water, mold and other disaster related damage. The San Luis Obispo fire damage company is part of the national SERVPRO Claims Information Center (CIC) that provides end-to-end insurance claims assistance.
“We are uniquely positioned to provide comprehensive claims assistance because of the services we provide, including fast response to emergency calls,” said Joseph Powers, the owner of SERVPRO of San Luis Obispo. “Our 24/7 response to calls means we are first on the scene to assess the damage and start the repair and recovery process.”
As a national company, SERVPRO has unique standing with the insurance industry because the company standard delivers the most extensive performance guidelines in the restoration industry. In many cases, an insurance company requires a professional damage restoration company work with the insured, when this company is a SERVPRO company, the claim process starts as soon as the SERVPRO team arrives at the scene.
“The first things we do,” said Powers from the San Luis Obispo fire damage company “is inspect and assess the damage, board-up and tarp to protect the premises and contents and immediately start removing water, soot and ash.” As soon as the property is protected, the next phase of the assessment includes a room-by-room inspection with the property owner, to assess and report the details of the damage. This detailed assessment includes:
- A detailed inventory, including digital photographs
- Assistance with determining the values of items
- Determining the best method for saving the items, which may include everything from simply wiping down an item to drying and cleaning books, paperwork, even photographs and art
- Providing a complete report for the client and the insurance company
The entire restoration process, from start to finish involves removing all water and mold damage that may be present, removing smoke and soot, cleaning and sanitizing all restorable items, furnishings and structures that were damaged.
The next-to-final-step is helping the client file an accurate and complete insurance claim, then helping monitor the claims process. While insurance companies have representatives to work with owners to determine the extent of loss, the insurance company has processed thousands of fire damage claims. The owner has had only one fire to process and is not as clear-minded about what information is needed as is the insurance company. “Helping with the claim is a natural service for SERVPRO,” said the San Luis Obispo fire damage company owner. “It’s a natural extension of our commitment to restore peace of mind.”
Powers said his company provides an invaluable service by working closely with the home and business owners and the insurance companies. “We are there, hand-in-hand with the people most effected and bring the professional expertise to support our clients through the entire process.”